Attention Members with a Legacy Debit Card:
We want to inform you that our debit card processor will change on Monday, October 17, 2022. This change will allow for new functions with your debit card, including changing your PIN by calling an Interactive Voice Response (IVR) system and a more robust fraud alert system. You will also have the option to receive a text for a suspicious debit card transaction.
Please note that during the conversion process, our processing system could experience down time. In the event that you experience difficulty using your debit card temporarily, we recommend that you have another form of payment to use on Monday, October 17.
Below are a few important items to know after October 17:
- Fraud alerts for your debit card will alert you via phone call and text message. The new fraud system is called EnFact Alert. If you need to speak with someone concerning debit card fraud, call 1-844-544-3265.
- Card Controls will be temporarily unavailable beginning October 17. If you are a card control user, we strongly recommend unlocking your card prior to October 17. A new card control app will be available in the coming months. Please check for updates at legacycreditunion.com
- The new lost or stolen debit card number to call is 1-800-472-3272.
- Updating your PIN is easier than ever and you will be able to do this remotely, without ever entering a branch location.
Questions? Give us a call at 1-205-930-5000 or email us at [email protected].