Fraud Detection System Upgrade
As part of our continuing effort to bring the best technology and service to our members, Legacy Community Federal Credit Union is upgrading our Fraud Detection and Notification System on April 15, 2015. The new system will provide more immediate attention to notify our members faster when fraud is suspected. The notification portion of the system includes a state-of-the-art automated assistant to help our members review transactions and confirm their spending activity on Legacy Visa Debit cards.
If you receive a notification call from our automated assistant, whom we have nick-named Jill, please work with her to answer questions regarding recent card activity. Notification calls will show as “CU Card Security” on Caller ID. Please also be aware that our Card Member Security team that provides fraud alert management is available 24 hours per day, 7 days per week should you need assistance from a live agent.
If suspicious transactions are identified as fraudulent, calls will be transferred to our outstanding member support team at Card Member Security to help you take the necessary precautions to protect your cards and related accounts. If the recent activity is legitimate, members will be able to close the case with the phone attendant using their touch-tone phone.
In order for Legacy’s new Fraud Detection and Notification System to work efficiently, we must have accurate address and telephone information on your account. You may update your Legacy account information by contacting us at (205) 930-5000 or 1-800-828-0103 or by visiting any Legacy branch.